Skills & Competencies for Enrollment & Billing Representative II
Enrollment & Billing Representative II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Enrollment & Billing Representative II
Responsible for the accurate enrollment and billing process for an insurance organization.
JOB RESPONSIBILITIES for Enrollment & Billing Representative II
Maintains related documents, updates corresponding records and responsible for enrollment and billing query. May handle more complex enrollment or billing issues.
Enrollment & Billing Representative II SALARY RANGE
BASE 50%
$42,144
TOTAL 50%
$43,357
Job Level
A02
Job Code
FA06000803
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager
Enrollment & Billing Representative II Skills and Competencies List
5 hard skills or competencies (industry competencies) for Enrollment & Billing Representative II
1
Industry Competency –
Insurance Industry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the policy conditions of various insurance contracts and products.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Provides prompt responses to clients’ insurance-related questions and concerns.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes claim applications to determine coverage eligibility and rates.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors market trends in insurance services to deliver improved business impacts.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes and enforces standards for handling claims to maximize insurance workflow efficiency.
See 4 More Skill Behaviors
2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Discusses the importance of insurance regulations in protecting clients' financial security and assets.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers and interprets policy contracts to understand insurance legal and regulatory standards.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Maintains financial and market regulation to validate insurance's accounting methods and procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets guidelines to promote fairness and transparency in financial markets in providing insurance products.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops compliance and risk management standards to manage overall insurance legal and regulatory environment.
See 4 More Skill Behaviors
3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
4 general skills or competencies (Job family competencies) for Enrollment & Billing Representative II
1
Job Family Competencies –
Data Entry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains codes and instructions in performing data entry.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts basic data entry tasks to ensure information accuracy and completion.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses various technologies in performing data entry transactions to improve the overall efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates timely entry of data into the system to correct data incompatibilities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes data entry systems to detect data errors and initiate corrective action plans.
See 4 More Skill Behaviors
2
Job Family Competencies –
Document Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the workflow design of document processing and management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Files paper documents for processing according to classification categories.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares paperwork to ensure completion and conformance of documents to processing guidelines.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the processing of all documents to detect and avoid document errors.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads document processing by validating data for complex issues across multiple systems.
See 4 More Skill Behaviors
3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Enrollment & Billing Representative II
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
See 4 More Skill Behaviors
2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
See 4 More Skill Behaviors
3
Enrollment & Billing Representative II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Enrollment & Billing Representative II
Proficiency Level - 4
5
Competency for -
Enrollment & Billing Representative II
Proficiency Level - 5
Summary of Enrollment & Billing Representative II skills and competencies
There are 5 hard skills for Enrollment & Billing Representative II, Insurance Industry, Insurance Legal and Regulatory Environment, Enrollment and Billing Administration, etc.
4 general skills for Enrollment & Billing Representative II, Data Entry, Document Processing, Accounting, etc.
6 soft skills for Enrollment & Billing Representative II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Representative II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.
4 general skills for Enrollment & Billing Representative II, Data Entry, Document Processing, Accounting, etc.
6 soft skills for Enrollment & Billing Representative II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Representative II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.